Policies

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Booking Policy

• Advance Payment Required in Canadian Dollar (CAD): All courses require full advance payment to confirm your spot.

• Private Classes: Only pre-arranged private classes may be eligible for invoicing and alternate payment methods.

• Invoice due dates: Students or employers must pay invoices on or before the due date to secure their spot.

• Heart & Stroke Portal Bookings: If you book via the Heart and Stroke portal but not through our website, we may manually add you to the class and issue an invoice or cancel your booking and send an email with a link to our website to make payment.

Priority is given to students who register and pay directly on our website. If payment is not received within 24 hours, your spot is not guaranteed and may be cancelled.

Payment Methods

• All issued invoices will give the option to pay online through QuickBooks

• E-transfer is an option. Please contact for the email address

• Square reader is available for balance payments on site, can possibly meet in advance to take payment.

Cancellation & Refund Policy

General Guidelines

• All cancellations, refunds, and reschedule requests must be submitted in writing to info@bravostarlightconsulting.com. Phone calls and text messages are not accepted.

• A 5% processing fee will be deducted from all approved refunds.

• Course materials and online access keys are non-refundable.

• Bravo Starlight Consulting. takes no financial or personal or travel interruption or travel expense loss responsibilities due to any of our course cancellations. We are committed to informing our students of schedule updates, changes or cancellations as it become available.

Institution-Initiated Cancellations

If a course is cancelled by Bravo Starlight Consulting. Due to low enrollment or unforeseen circumstances, a full refund of the skills fee will be issued (excluding non-refundable online access fees and materials fees).

Storm policy, in Nova Scotia, will follow the NSCC campus cancellation policy.

Student-Initiated Cancellations

• Standard Courses (BLS, ACLS, PALS, PEARS, ITLS, First Aid and/or any Canadian Red Cross programming course):

o Cancellations and reschedules must be requested at least 5 days before the course date for a refund.

o All refunds are subject to 5% processing fee.

o Reschedule request 2-5 days incur additional 50% fee.

o No refunds for cancellation requests made within 48 hours of the scheduled class.

Rescheduling Policy

• One-time free rescheduling is allowed 5 days in advance (except ITLS).

• Once a reschedule is approved from a confirmed course to a non-confirmed course, the fee becomes non-refundable.

• Reschedule request within 2-5 days of the course date, incur an additional 50% fee.

• Only rescheduling is allowed with an additional 50% course fee; no refund is eligible for illness or family emergencies if requested within 12 hours of the course. Require paying the additional 50% course fee to confirm the spot.

• No reschedule offered to requests made within 48 hours of the scheduled class.

• No free rescheduling for ITLS and workshops.

• No-shows are not eligible for a refund or rescheduling. Must inform us through email. Phone calls and text messages are not accepted for absence notification.

Blended online Access Keys and Course Materials

• Non-refundable once issued.

• Online access is valid for 90 days from the completion of the online exam or until the in-class session is completed.

• If a course is cancelled, the key remains valid for rescheduling at a later date.

Minimum Participant Requirement

• Courses recommend a minimum of 4 participants as per certifying body guidelines.

• The minimum number of participants to confirm a class is 4 students, and this number may change if new guidelines are released.

• If the minimum is not met, the course will be rescheduled or cancelled, and the skills fee will be refunded.

Force Majeure

In the event of natural disasters, public health restrictions, or other unforeseen events, courses may be cancelled or rescheduled. We will notify students promptly and offer rescheduling where applicable.